Why choose a Member of the Association of Residential Managing Agents?

  • They are part of an association that commits them to reputable practices and the highest levels of service in the sector so that they can offer so much more to their clients.
  • They endorse, accept and undertake to comply with the Code of Practice relating to service charges published by the Royal Institute of Chartered Surveyors and as approved by the Secretaries of State for England and Wales under the terms of Section 87 of the Leasehold Reform, Housing and Urban Development Act 1993.
  • They undertake to maintain appropriate professional indemnity insurances.
  • They undertake to maintain adequate books and records, safeguard their clients money and ensure a regular audit thereof.
  • They are expected to maintain a current health and safety policy statement.
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    Their clients have access to the ARMA Practice Committee when a member is considered not to have honoured their undertaking to ARMA.
  • They are expected to have a published internal complaints procedure. Details should be requested direct from the member.
  • They are also required to belong to an industry approved independent redress scheme in case of a client complaint.
  • From January 2015 all ARMA Members will be required to meet the new standards and regulations imposed by ARMA-Q.
  • ARMA-Q is a milestone for consumer protection in the residential leasehold sector. It’s been designed to protect consumers in all areas of leasehold management and regulate the industry as a whole with government backing.